Refund | sparkmarketing

Service Onboarding & Refund Terms

Spark Marketing (SMC-Private) Limited

Effective Date: 04-11-2025

Spark Marketing (SMC-Private) Limited offers a streamlined onboarding process for clients and partners engaging with our digital marketing and advertising services. These terms outline the eligibility, documentation, and operational requirements to ensure a professional service relationship.

1. Client Eligibility Criteria

To qualify for services with Spark Marketing, clients must:

Be a registered business with SECP or possess valid sole proprietorship/professional documentation.
Hold a valid CNIC of the authorized signatory or business owner.
Maintain an active bank account titled in the business or owner’s name.
Promote legal goods or services in accordance with the laws of Pakistan.
Not operate in restricted sectors such as gambling, narcotics, unregulated forex, or adult content.

2. Required Documentation

Clients are required to submit the following during the onboarding process:

Business Proof: SECP registration certificate or valid business license.
Identity: CNIC of the director or business owner.
Financial Proof: Bank account maintenance certificate (same-title).
Verification: Utility bill or tenancy agreement for address verification.
Assets: Official letterhead, brand assets, and website URL.

3. Campaign & Digital Integration

Access Requirements: Clients must provide necessary administrative access to social media managers, ad accounts, or website backends within the agreed timeframe.
Security: All login credentials and "Advertiser" roles must be managed securely; unauthorized sharing of access may lead to project suspension.
Setup Timeline: Initial campaign setup and strategy integration are expected to be completed within 14 days, unless otherwise specified in the project scope.

4. Operational Responsibilities

Service Management: Clients are responsible for their own customer service and product delivery. Spark Marketing manages the outreach and advertising only.
Policy Alignment: Client ad content must align with Spark Marketing’s quality standards and the policies of the respective social media platforms.
Audit Rights: We reserve the right to audit campaign performance and content for compliance with local advertising regulations.

5. Refund & Cancellation Policy

Service Fees: Payments for marketing services (labor/strategy) are generally non-refundable once work has commenced.
Ad Spend: Any funds paid directly to third-party ad platforms (Meta, Google) are subject to those platforms' specific refund terms and are not refundable by Spark Marketing.
Pre-Launch: If a project is cancelled before any strategy or design work has started, a partial refund may be issued, subject to a 15% administrative fee.

6. Suspension and Termination

Service access or project execution may be suspended or terminated under the following conditions:

Evidence of fraud, illegal activity, or promotion of misleading content.
Failure to provide necessary documentation or account access.
Breach of payment terms or operational guidelines.
Regulatory or legal directives requiring suspension.

✅ Support & Onboarding Contact

For support regarding your onboarding or refund inquiries, please contact:

Email: Sparkmarketing@gmail.com
Address: Office No F-19, First Floor Midway Centrum, Rawalpindi, Pakistan